Privacy Policy

Introduction

norvex S.L. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our cloud services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Gran Vía 31, 29010 Málaga, Andalusia, Spain.

Data We Collect

We collect and process various types of personal data to provide our cloud services effectively. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number, company details)
• Account registration information
• Payment and billing information
• Communications with our support team
• Service configuration and usage preferences

Information We Collect Automatically

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Log files and technical information
• Cookies and tracking technologies

How We Use Your Information

We process your personal data based on various legal grounds and for specific purposes. How we use your information depends on the services you use and your relationship with norvex.

Primary Uses

• Providing and maintaining our cloud services
• Processing payments and managing accounts
• Responding to customer enquiries and providing support
• Improving our services and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

Legal Basis for Processing

• Contract performance - to provide services you have requested
• Legitimate interests - for business operations and service improvement
• Legal compliance - to meet regulatory requirements
• Consent - where you have given explicit permission

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with business transfers or mergers
• With your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data: Retained for the duration of your account plus 7 years for legal compliance
• Transaction records: Retained for 7 years as required by law
• Marketing data: Retained until you withdraw consent
• Technical logs: Retained for up to 12 months for security purposes

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) if you believe we have not handled your personal data in accordance with data protection law.